Reference

Terms That Govern Your Account and Access

These terms set out what you agree to when you open and use your mentold4d account — covering deposits through DANA, OVO, and GoPay, lobby access, and how we handle your activity on the platform.

Account Eligibility RulesDeposit & Withdrawal TermsDANA, OVO, GoPay ConditionsLobby Access PolicyAccount Suspension Rights

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TERMS QUERY CHANNELS

Reach Us About These Terms

Questions about what these terms mean for your account, a specific transaction condition, or how a wallet verification works — our support team handles all of it. Reach out through any of the channels below and give your account ID so we can pull up your details without delay. Response times vary by channel, and live chat typically connects you fastest during active hours.

Team online

Live Chat

Start a chat from inside your account. Give your account ID and the specific term or transaction you have a question about for the fastest resolution.

Email Support

Send a detailed message to our support address for complex terms queries. Include your registered e-wallet name and account ID so we can match your record.

Help Center

Our help section covers the most common account and terms questions — search by topic before reaching out and you may find the answer immediately.

What These Terms Actually Cover

mentold4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with us, you confirm that you meet the eligibility requirements for your region and that your use of the platform complies with applicable local law. These terms govern every part of your account — from how you fund it using DANA,

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OVO, or GoPay, to how withdrawals are processed back to your e-wallet. We reserve the right to suspend or close accounts that breach these conditions, including accounts found to be using payment methods inconsistently or submitting incorrect identity details during wallet verification. Your account wallet reflects
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your real balance at all times; we do not alter balances outside of normal transaction flows. Any promotional credit applied to your account is subject to the specific conditions shown on the promo board at the time it is issued. These terms may be updated when
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our operating conditions change — we will flag material updates through your registered contact details. Continued use of your account after an update takes effect means you accept the revised terms. If any part of these terms conflicts with local law in your eligible region, local
4
law takes precedence for that specific clause only.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Account Integrity

Your account data is protected under standard encryption practices across every session — whether you are accessing the lobby on mobile or coming back to a live table on desktop. We retain your transaction records and account activity for as long as your account is active and for a defined period after closure, in line with our data retention policy. If you want to know what data we hold on you or need to request a correction, contact support with your account ID and the specific request.

Account Security

Sessions are encrypted end to end. Login via OTP adds a second verification layer so access stays with you, even if your password is compromised on another service.

Data Retention

We keep your transaction history and account records for an industry-standard retention period. After account closure, retained data is handled under our privacy conditions.

Wallet Verification

Your DANA, OVO, or GoPay number must match the name on your account. Verification happens once at setup; changes require a fresh check through account settings.

Requesting Changes

To update personal details or request a data access summary, contact our support team directly. We action verified requests within our standard processing window.

Common Questions About These Terms

If something in the terms is unclear, the answers below cover the questions we hear most often. For anything not covered here, support is one message away.

These terms apply to anyone who opens an account on mentold4d and uses the platform where local law and eligible region rules permit access. You accept them when your account is created.

Yes. We may update terms when operating conditions require it. We notify you through your registered contact details, and continued account use after the effective date means you accept the update.

If the DANA, OVO, or GoPay number you use does not match your verified account wallet, the transaction is held for manual review. Contact support with your account ID to resolve it quickly.

We retain account and transaction data for as long as your account is active, plus a standard period after closure. The exact retention window is detailed in our privacy conditions.

Reach out to support with your account ID and the specific data request — access summary, correction, or deletion query. We process verified requests within our standard handling window.

Where a specific clause conflicts with applicable local law in your eligible region, local law takes precedence for that clause only. The rest of the terms remain in effect.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your Account and Access

Reach Us About These Terms

Live Chat

Email Support

Help Center

Data, Security and Account Integrity

Account Security

Data Retention

Wallet Verification

Requesting Changes

Common Questions About These Terms

01 Who do these terms apply to?

02 Can mentold4d change these terms after I have signed up?

03 What happens if I use the wrong e-wallet during a deposit?

04 How long does mentold4d keep my account data?

05 How do I request a copy of my account data or ask for a correction?

06 What if part of these terms conflicts with my local law?

Terms & Conditions

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